Telephoning Role-Plays, Worksheets, ESL Activities and Games

Telephone Language Game

ESL Telephone Language Game - Reading, Matching and Listening Activity - Pre-intermediate (A2) - 25 minutes

In this engaging telephone language game, students match common telephone expressions with appropriate responses. Give each group of four a set of A and B cards, which they shuffle and deal out evenly. The students then play a card game where they match common telephone expressions with appropriate replies. The aim of the game is for students to say common telephone expressions and race to find the person in their group who has the appropriate reply to each one. The first student to collect four matching pairs of cards wins. One student begins the game by reading an 'A' card to one of the other students, e.g. 'Who's calling, please?' That student then looks for a matching reply on their cards. If the student has a matching response, they read it aloud to the group, e.g. 'My name is Elliot Lewis'. If all the students in the group agree that the cards go together, the student gives the card to the first student who wins the matching pair. The two cards are then placed face down on the table in front of the student. If the student doesn't have a matching response, the first student has to wait until their next turn before saying the telephone expression to another student. The second student then reads an 'A' card to one of the other students and so on. The game continues until one student gets four matching pairs of cards. That student wins the game. Afterwards, go through the telephone expressions and matching responses with the class.
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Who's calling, please?

ESL Telephone Conversation Activity - Reading, Listening and Speaking - Pre-intermediate (A2) - 20 minutes

In this telephone conversation worksheet activity, students put sentences of a telephone conversation in the correct order. This activity can be used to practice telephone language and polite requests. Divide the students into pairs (A and B) and give each student a corresponding worksheet. The two worksheets contain half of a telephone conversation, but the sentences are in the wrong order. The students put the conversation in the correct order by reading the sentences to each other and numbering them from 1 to 16. Student A starts by looking at their sentences and reading the most suitable one to begin the telephone conversation. The student then puts number 1 next to the sentence. Student B listens and looks for a suitable reply and then reads that reply to Student A, putting number 2 next to the sentence. This process continues until the conversation has been put in order from 1 to 16. When the students have finished, they read the conversation to you. If the students have made a mistake, they repeat the activity until the conversation is ordered correctly. Afterwards, review the phone conversation and telephone language with the class.
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Would you like to leave a message?

ESL Taking and Leaving Messages Role-Play - Listening and Speaking Activity - Pre-intermediate (A2) - 25 minutes

In this free telephone messages role-play, students practice taking and leaving messages over the phone. Give each pair of students a set of message cards and caller cards. The student with the message card takes on the role of a receptionist and has to complete the card with information from the caller. The student with the caller card uses their role card to make a call. The role card contains their name, contact information, the name of the person they want to contact, reason for their call and a short message to leave with the receptionist. Write an example telephone dialogue on the board and review the language with the class. Students then begin the role-play. When the phone conversation and message card have been completed, the students swap roles and continue with the next pair of cards. This continues until all four pairs of cards have been used. Afterwards, the students check the accuracy of their messages by comparing them with the caller cards.
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Be Polite!

ESL Telephone Language Worksheet - Reading and Writing Activity - Intermediate (B1) - 20 minutes

In this polite telephone language worksheet, students review phone language and polite requests by rewriting a telephone dialogue. Give each student a copy of the worksheet. Working alone, students rewrite the telephone dialogue on the worksheet to make it more polite and appropriate. When the students have finished, they compare what they have written with a partner, editing any telephone language as necessary. The pairs then share their ideas by acting out one of their dialogues in front of the class. Afterwards, review the phone conversation and telephone language with the class.
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Interactive Version - In this telephone language interactive worksheet, students do an exercise to review telephone language and polite requests.

 

Clarifying and Confirming

ESL Clarifying and Confirming Worksheet - Reading, Matching and Writing Activity - Intermediate (B1) - 40 minutes

In this telephone language worksheet, students learn and practice phrases for clarifying and confirming. Give each student a copy of the two-page worksheet. The students begin by matching language for clarifying and confirming and writing it out at the bottom of the worksheet. Next, students read a definition for each clarifying and confirming phrase in bold from the first exercise. The students then write the correct phrase or phrases for each one. After that, divide the students into pairs (A and B) and give each student a role-card. The students then create a phone conversation where they clarify and confirm information to each other using the prompts on their role-card. When the students have finished, they present their dialogues to the class.
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Rescheduling an Appointment over the Phone

ESL Telephone Language Worksheet - Reading and Writing Activity - Intermediate (B1) - 40 minutes

In this telephone language worksheet, students learn and practice expressions for calling and rescheduling an appointment over the phone. Give each student a copy of the three-page worksheet. Students start by reading a telephone conversation about a caller who would like to reschedule an appointment. Students then identify the language used in the phone conversation by answering questions. Next, students match telephone expressions that have the same meaning. After that, students complete a telephone conversation using the phone expressions from Exercise C. In the last exercise, students work in pairs and choose one of the situations on the worksheet. Students then use the language they have learnt to write a telephone dialogue between a receptionist and a caller where an appointment is rescheduled. Finally, have the pairs practice their telephone dialogue and then present it in front of the class.
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Ring, Ring!

ESL Telephone Phrasal Verbs Activity - Reading, Matching and Writing - Intermediate (B1) - 25 minutes

This fun telephone phrasal verbs activity helps students to learn telephone phrasal verbs and common telephone expressions. Give each pair of students a set of cards, which they shuffle and spread out face up on the table. The students then use the cards to make seven sentences connected with telephone language. Each sentence consists of four cards and contains one or two telephone phrasal verbs. When the students find one of the sentences, they write it down on a piece of paper and discard the four cards. The first pair to complete all seven sentences correctly wins. Afterwards, check the answers and review the meanings of the phrasal verbs. As an extension, the pairs write and then act out a telephone dialogue using the phrasal verbs.
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Telephone Role-Plays

ESL Telephone Role-Plays - Reading, Writing, Listening and Speaking Activity - Intermediate (B1) - 25 minutes

In this useful telephone role-play activity, students practice taking and leaving messages, making and changing arrangements, and confirming information over the phone by role-playing four telephone calls. Divide the students into pairs (A and B) and give each student a corresponding set of role cards. The students then practice telephone language by role-playing four phone calls with their partner. The students begin by reading the prompts on the 'Call 1' cards. The students then role-play making and receiving a phone call according to the prompts on their cards. When the students have finished the first role-play, they move on to the second phone call. This continues until all four calls have been completed. Afterwards, the students role-play their phone conversations in front of the class and feedback is given.
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Telephone Language Review

ESL Telephone Language Worksheet - Reading, Matching and Writing Activity - Upper-intermediate (B2) - 35 minutes

This telephoning worksheet helps students review common telephone expressions and phrasal verbs used over the phone. Give each student a copy of the two-page worksheet. Students start by matching sentence halves together to form common telephone expressions. Next, students sort the sentences into telephone expressions used by a 'caller' and telephone expressions used by a 'receiver'. Students then choose the correct prepositions to complete telephone phrasal verbs in sentences. After that, students complete telephone dialogues with words from a box. In the last exercise, students role-play the telephone dialogues with a partner, taking it in turns to be the caller and the receiver.
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Interactive Version - In this telephone language review interactive worksheet, students work through a range of exercises to review telephone expressions and phrasal verbs.

 
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