Telephoning Role-Plays, Worksheets, ESL Activities and Games

Telephone Language Game

ESL Telephoning Game - Reading, Matching, Listening and Speaking Activity - Pre-intermediate (A2) - 25 minutes

In this engaging telephone language game, students match common telephone expressions with appropriate responses. The aim of the game is for students to say common telephone expressions and race to find the person in their group who has the appropriate reply to each one. One student begins the game by reading a card to one of the other students, e.g. 'Who's calling, please?' That student then looks for a matching reply on their cards. If the student has a matching response, they read it aloud to the group, e.g. 'My name is Elliot Lewis'. If all the students in the group agree that the cards go together, the student gives the card to the first student who wins the matching pair. If the student doesn't have a matching response, the first student has to wait until their next turn before saying the telephone expression to another student. The second student then reads a card to one of the other students and so on. The first student to collect four matching pairs of cards wins the game.
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Who's calling, please?

ESL Telephone Conversation Activity - Reading, Writing, Listening and Ordering - Pre-intermediate (A2) - 30 minutes

In this telephoning activity, students work with a partner to put sentences of a telephone conversation in the correct order. This activity can be used to practice telephone language and polite requests. In pairs, one student starts by looking at their sentences and reading the most suitable one to begin the telephone conversation. The student then puts number 1 next to the sentence. Their partner listens and looks for a suitable reply and then reads that reply to the other student, putting number 2 next to the sentence. This process continues until the conversation has been put in order from 1 to 16. Afterwards, go through the phone conversation with the class and review the telephone language and polite requests. Finally, pairs create their own telephone dialogue using the language and present it to the class.
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Be Polite!

ESL Polite Telephone Language Worksheet - Reading and Writing Exercises - Intermediate (B1) - 20 minutes

In this telephone language worksheet, students review phone language and polite requests by rewriting a telephone dialogue. Working alone, students rewrite the telephone dialogue on the worksheet to make it more polite and appropriate. When the students have finished, they compare what they have written with a partner, editing any telephone language as necessary. Lastly, pairs share their ideas by acting out one of their phone dialogues in front of the class.
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Interactive Version - In this telephone language interactive worksheet, students do an exercise to review telephone language and polite requests.

 

Clarifying and Confirming

ESL Clarifying and Confirming Worksheet - Reading, Matching and Writing Exercises - Intermediate (B1) - 40 minutes

In this clarifying and confirming worksheet and role-play, students learn and practice phrases that help to clarify and confirm information over the phone. Students begin by matching language for clarifying and confirming. Next, students read definitions and match them to suitable clarifying or confirming phrases. After that, in pairs, students create a phone conversation where they clarify and confirm information to each other using prompts on a role card. When the students have finished, they present their dialogues to the class.
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Rescheduling an Appointment

ESL Rescheduling Language Worksheet - Reading and Writing Exercises - Intermediate (B1) - 40 minutes

In this rescheduling appointments worksheet and role-play, students learn and practice expressions for calling and rescheduling an appointment over the phone. Students start by reading a telephone conversation about a caller who would like to reschedule an appointment. Students then identify the language used in the phone conversation by answering questions. Next, students match telephone expressions that have the same meaning and complete a telephone conversation using the phone expressions. After that, in pairs, students choose one of the situations on the worksheet and use the language they have learnt to write a telephone dialogue between a receptionist and a caller where an appointment is rescheduled. Finally, pairs practice their telephone dialogue and present it in front of the class.
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Ring, Ring!

ESL Telephone Phrasal Verbs Game - Reading, Matching and Writing Activity - Intermediate (B1) - 25 minutes

This fun telephone phrasal verbs game helps students to learn telephone phrasal verbs and common telephone expressions. First, in pairs, students use cards to make seven sentences connected with telephone language. Each sentence consists of four cards and contains one or two telephone phrasal verbs. When the students find one of the sentences, they write it down on a piece of paper and discard the four cards. The first pair to complete all seven sentences correctly wins the game. As an extension, pairs write and then act out a telephone dialogue using the phrasal verbs.
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Telephone Role-Plays

ESL Telephone Role-Plays - Reading, Writing, Listening and Speaking Activity - Intermediate (B1) - 25 minutes

In this useful telephone role-play activity, students practice taking and leaving messages, making and changing arrangements, and confirming information over the phone by role-playing four telephone calls. Students begin by reading the prompts on the 'Call 1' cards. The students then role-play making and receiving a phone call according to the prompts on their cards. When the students have finished the first role-play, they move on to the second phone call. This continues until all four calls have been completed. Afterwards, students role-play their phone conversations in front of the class.
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Telephone Language Review

ESL Telephone Language Worksheet - Reading, Matching and Writing Exercises - Upper-intermediate (B2) - 35 minutes

This telephoning worksheet helps students review common telephone expressions and phrasal verbs used over the phone. Students start by matching sentence halves together to form common telephone expressions. Next, students sort the sentences into telephone expressions used by a 'caller' and telephone expressions used by a 'receiver'. Students then choose the correct prepositions to complete telephone phrasal verbs in sentences. After that, students complete telephone dialogues with words from a box. In the last exercise, students role-play telephone dialogues with a partner, taking it in turns to be the caller and the receiver.
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Interactive Version - In this telephone language review interactive worksheet, students work through a range of exercises to review telephone expressions and phrasal verbs.

 

Would you like to leave a message?

ESL Taking and Leaving Messages Role-Play - Listening and Speaking Activity - Upper-intermediate (B2) - 25 minutes

In this free telephone messages role-play, students practice taking and leaving messages over the phone. In pairs, the student with the message card takes on the role of a receptionist and has to complete the card with information from the caller. The student with the caller card uses their role card to make a call. The role card contains their name, contact information, the name of the person they want to contact, the reason for their call and a short message to leave with the receptionist. Students then begin the role-play. When the phone conversation and message card have been completed, students swap roles and continue with the next pair of cards. This continues until all four pairs of cards have been used. Afterwards, students check the accuracy of their messages by comparing them with the caller cards.
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