Contact Us and FAQ

Feel free to contact us. We would love to hear from you. Just fill in the contact form under the FAQ. You will receive a response within 24 hours.

Please read the 'Frequently Asked Questions' first before contacting us as most answers to general inquiries can be found there. To see answers, just click on the question. If your inquiry is not addressed in the FAQ, please complete the form below.

Frequently Asked Questions

How do I cancel my recurring subscription?

If you purchased your membership by credit or debit card, you can cancel your recurring subscription through our website via your profile. Log in and go to your profile by clicking on your name. You can cancel your subscription in the 'My Subscriptions' panel.

I do not see the option to cancel in the 'My Subscriptions' panel. How do I cancel?

If you do not see the option to cancel, it means you purchased the membership through PayPal. In this case, you can cancel the subscription through PayPal's website. Log in to PayPal and click the gear icon. Click 'Payments' and then 'Manage Pre-Approved Payments'. You can cancel the recurring subscription from there.

Why am I seeing a 404 error when I try to access resources?

There are two possible reasons for this. The main reason is that you have purchased the library download and not an online membership. To check what membership you have, go to your profile page. Log in and go to your profile by clicking on your name. You can view your membership status via the 'Subscription History' panel. You can access the library download link from the 'My Downloads' panel. To read more about the library download, please click here. Another possible reason is that your membership has expired. You can renew your membership via your profile under the 'Renew Subscription' panel.

What is the difference between the library download and online membership?

The difference between the library download and online membership is how you access the materials. With the library download, you get all the resources at once in a file to save on your computer or flash drive. With the online membership, you login and choose the resources you want to use. The only other difference is with accessing the latest daily resources. With the online membership, you have access to them straight away. The download link to the library is updated every two weeks. If there is a new resource you want to use, you may have to wait until it's updated in the download to have access to it.

How do I get an updated version of the library download?

When you sign up for the library download, you can access the download link for one year. If you need an updated version of the library, log in and go to your profile by clicking on your name. You can access the latest version of the library in the 'My Downloads' panel.

Some resources are missing from my library download. What should I do?

We add resources to the website daily and update the library download link every two weeks. This means the latest resources found on the website may not be in your version of the library. In this case, you must wait until the library is updated. We update the download link at the beginning and middle of each month. You may also find some files missing if you have a very slow internet connection. In this case, please try to download the library again or wait until an off peak time to try again.

How can I find out the cost of a group membership?

You can find the cost of every group membership on the membership page. Click on the plus (+) button above the displayed memberships to choose the number of users in your group. The prices and discounts are displayed on the webpage.

How do I create a group membership?

To create a group membership, click here. Then, click on the plus (+) button above the displayed memberships to choose the number of users in your group. Click the 'get started' button and sign up as normal by completing the sign-up form. When you sign up for this type of membership, you become the administrator for your group. You can add users to the group membership via the Admin page after the subscription has been created. Each time a user is added to the group membership, a new account is created. Each user gets their own username and password. As the administrator, you have the ability to change or delete accounts for group members as needed. You are also included in the membership as a user and have unlimited access to the website.

Are your prices in US dollars?

Yes, all prices listed on the website are in US dollars. Payments are automatically converted from your local currency to US dollars at the time of purchase.

Do you offer a free trial?

We do not offer a free trial for memberships as we provide free resources on every page that people can use without the need to sign up. Also, previews are available for all the resources to showcase our teaching materials to non-members.

My credit or debit card was not accepted. What should I do?

If your credit or debit card was not accepted, try using another card or choosing a different payment option, such as PayPal or Alternative Payment Methods. You should also double-check that the card and related information are correct. Our payment processor Stripe deals with payments. We cannot provide any information about why a card is declined, as we do not have access to that information.

I do not see the activation email in my inbox. What should I do?

Check your spam or junk folder. The activation email will probably be there. If it is, mark our email address as not junk so you can see any future emails. If the email is not there, it maybe that your email address does not match with the email address we have on file. The activation email simply gives information about your membership and a copy of your invoice. There is no activation code. You should just be able to log in and use your membership with the username and password you created. If you can log in, check your email address is correct. Go to your profile by clicking on your name and check your email address in your user profile. The invoice download link can be found in the 'Subscription History' panel. Click on the invoice number to download a copy of the invoice. If you cannot log in, please contact us and we can check if your payment is still pending.

I am having problems signing in. What should I do?

Make sure to use your username to login and not your email address. Also, make sure you are spelling your username correctly, including any capitalisation or special characters. Your username information can be found in your activation email.

How do I find out my username?

Click 'login' and then 'forgot username'. Enter the email address associated with your user account. Your username will be sent to the email address we have on file.

How do I reset my password?

Click 'login' and then 'forgot password'. Enter the email address associated with your user account. A verification code will be sent to the email address we have on file. Once you have received the verification code, click on the link in the email. On the next page, enter your username and the verification code (if need be). Then, reset your password.

How do I change my email address?

You can change your email address via your profile. Log in and go to your profile by clicking on your name. You can change your email address in your user profile.

How can I get an invoice?

When you purchase a membership or download, an invoice is attached to the activation email. A copy can also be found in your profile on the website. Log in and go to your profile by clicking on your name. The invoice download link can be found in the 'Subscription History' panel. Click on the invoice number to download a copy of the invoice. Please make sure to include all the information you wish to have on the invoice when you complete the sign-up form. We can send you an invoice beforehand if you need one, but we need to know your school or company's information as well as which membership you wish to have.

I am not receiving emails or replies from Teach-This.com. What should I do?

Check your spam or junk folder. The email will probably be there. If it is, mark our email address as not junk so you can see any future emails. If the email is not there, it maybe that your email address does not match with the email address we have on file, e.g. the spelling could be wrong. To check your email address, log in and go to your profile by clicking on your name. You can check your email address in your user profile. Another reason could be that your email inbox is full. If it is, you won't be able to receive emails from us. In this case, please free up some space in your inbox. Feel free to contact us about any emails you have missed.

How do I renew my membership?

If you cancelled your recurring subscription or have a membership that does not have a recurring subscription (i.e. the library download, 2-year online membership, or older bronze, silver and gold memberships), you can renew your membership from your profile. Log in and go to your profile by clicking on your name. You can renew your subscription in the 'Renew Membership' panel. If you wish to choose a new membership, log out and go to the membership page. Click on the 'Get Started' button of your chosen membership. On the next page, sign in as an 'Existing User' and then complete the subscription process.

How do I upgrade my membership?

To upgrade your membership, log in and go to your profile by clicking on your name. First, cancel any recurring subscription you have with your current membership. If you do not know how to do this, follow the instructions in the first two FAQ questions above. After that, you can upgrade your membership in the 'Upgrade Membership' panel. Any time left on your current membership will be added to the new subscription.

How do I edit the resources?

To edit our resources, you need a PDF editor such as Adobe Acrobat DC or Inkscape (Inkscape is a free program). Some tasks won't be possible such as extracting contents and copy and paste. This is to safeguard our copyright. Any tasks that are not possible are protected by a password. You will also be asked for a password if you are using the basic version of Adobe, as it is a PDF reader rather than an editor.

Images are not showing when I print a PDF. What should I do?

If the PDF displays correctly but prints on a paper printer incorrectly, it is most often an issue with Adobe Reader or the printer driver. To resolve the problem, make sure you have the latest version of Adobe Reader. Adobe frequently fixes printing related problems in updates. Also, make sure you have the latest version of your printer driver software installed. If updating Adobe Reader or the printer driver software does not fix the problem, try changing the Adobe printer setting to 'Print as image'. In the Adobe Reader print dialog, click on the 'Advanced' button and then enable the option 'Print as image' in the 'Advanced Print Setup'. That should fix the issue.

A duplicate payment has been made by mistake. What should I do?

Please contact us using the form below. If a duplicate payment has been made, we will refund the money back to you immediately.

I didn't authorise a payment to be made. How do I get a refund?

Unfortunately, refunds are not possible. All 3-month, 6-month and 1-year online memberships renew automatically until you cancel the recurring subscription. You gave your consent to this when you agreed to the terms and conditions during the sign-up process. We clearly state that memberships are recurring and payments are non-refundable on the membership page and in our terms and conditions. We also send out a 7-day email notice to all users, giving them the opportunity to cancel before the renewal date. As stated in our terms, it is solely your responsibility to cancel the recurring subscription.

What is your refund policy?

TeachThis Limited has a strict no refund or exchange policy due to the digital nature of our products. This is applicable to all memberships and downloads. However, we will always work with our customers to solve any technical problems and help in any other way we can.

I have found a broken link. What should I do?

Please complete the form below, stating the name of the resource and related web page. We will then check the link and fix it.

I found a grammatical error or spelling mistake in a resource. What should I do?

Please complete the form below, stating the name of the resource, related web page, and the grammatical error or spelling mistake. We will then check the resource and correct it accordingly.

I followed the advice in the FAQ but I'm still having problems. What should I do?

If you have followed the instructions provided in the FAQ and need more help, please complete the form below and we will contact you back within 12 to 24 hours. We are happy to help you.

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Telephone

Tel: +85281207580

Address

TeachThis Limited
2301 Bayfield Building
99 Hennessy Road
Wanchai
Hong Kong

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