Telephoning: Business English Games, Role-Plays & Worksheets
Business Telephoning Board Game

Business Telephone Language Board Game - Vocabulary and Speaking: Gap-fill, Impromptu Speech, Freer Practice - Group Work
In this fun business telephoning board game, students practice business telephone phrases and talking in response to phone-related discussion prompts. Players...
Call and Respond

Business Telephone Phrases Game - Speaking: Matching - Group Work
In this free business telephoning game, students race to match common business telephone phrases with appropriate responses. One student begins the game by reading a card to one of the other students, e.g. 'Thank you for calling...
The Business Call Challenge

Business Telephoning Game - Vocabulary: Matching - Group Work
This engaging business telephoning game helps students practice common business telephone responses for answering a call, asking for information, connecting a call, taking a message, clarifying information, dealing with issues and...
Would you like to leave a message?

Business English Taking and Leaving Messages Role-Play - Speaking Activity: Communicative Practice - Pair Work
In these business telephoning role-plays, students practice taking and leaving messages over the phone in a business context. In pairs, students take turns being a receptionist and a caller...
Dealing with Service Enquiries

Business Service Enquiries Worksheet - Reading and Vocabulary Exercises: Ordering, Categorising, Gap-fill - Speaking Activity: Role-Play - Pair Work
In this comprehensive telephone service enquiries worksheet, students learn how to structure and handle service enquiry phone calls. First, students put...
Please hold for a moment

Business Telephoning Worksheet - Reading and Vocabulary Exercises: Gap-fill, Ordering - Speaking Activity: Role-Play - Pair and Group Work
In this business telephoning worksheet, students practice telephoning language with a focus on transferring calls professionally. First, in pairs, students...