Dealing with Complaints - Business English Activities and Worksheets

Upper-intermediate (B2)

Customer Complaints

Upper-intermediate (B2) 30 minutes

Business English dealing with complaints activity preview showing vocabulary, reading, listening and speaking exercises, gap-fill, ordering, role-play, and freer practice for upper-intermediate B2 level students

Business English Dealing with Complaints Activity - Vocabulary, Reading, Listening and Speaking: Gap-fill, Ordering, Role-play, Freer Practice - Pair Work

In this dealing with complaints activity, students practice language for dealing with customer complaints and role-play complaint dialogues. First, students... read more

Exclusive PDF Online

Dealing with Customer Complaints

Upper-intermediate (B2) 40 minutes

Business English dealing with complaints worksheet preview featuring reading and writing exercises, gap-fill, error correction, ordering, speaking roleplay activities for upper-intermediate B2 level students

Full Preview

Business English Dealing with Complaints Worksheet - Reading and Writing Exercises: Gap-fill, Error Correction, Ordering - Speaking Activity: Role-Play - Pair Work

Here is a useful customer complaints worksheet to help students learn how to deal with customer complaints. First, in pairs, students discuss questions... read more

Exclusive PDF Online

Share in Reddit

Latest Free
Resources

Fluency Quest
Speaking Test Preparation (B1)

Date Added: 23rd of June
Metaphor Bingo
Similes and Metaphors (B2)

Date Added: 30th of May
Fact vs. Opinion
Critical Thinking (B1)

Date Added: 30th of May
Problem Solvers Board Game
Business Problems (B1)

Date Added: 28th of April
Call and Respond
Business - Telephoning (B1)

Date Added: 24th of March

Latest Member
Resources

Spaced Repetition and Review Strategies
Study Skills (B2)

Date Added: 26th of June
Future Perfect Continuous Board Game
Future Perfect Continuous (B2)

Date Added: 25th of June
Academic Debate Challenge
Debating (B2)

Date Added: 19th of June
Managing Procrastination
Study Skills (B2)

Date Added: 19th of June
Interjection Dominoes
Interjections (A2)

Date Added: 18th of June

Here's what our members are saying...

Jose Pinto

ESL Teacher, Timor-Leste

"There are a lot of resources that are useful for teaching English. I downloaded the games which are handy and use them in my classes. With the games, my students never skip class or feel tired to learn English. The resources for teaching English helped my students progress in grammar, vocabulary, writing and comprehension. They also helped me a lot to guide my students to learn in a practical way."

★★★★★

Julia Lohla

English Instructor, United States

"Thank you for providing these incredible resources. Teach-This.com is always my go-to site for class activities, and I recommend it often. I love how it is organized. I can find resources for a specific grammar concept or language function by level and type of activity. Every time I visit your site, I discover a new classroom interaction strategy that's perfect for teaching the concept I'm focusing on! When I return after the holidays, yours will be the first subscription I restart."

★★★★★

Carrie Brooke-Mellor

ESOL Teacher, United Kingdom

"I am an ESOL teacher, and the resources have helped my classes enormously. In particular, the speaking activities were a great help for my intermediate students before their exam. The website is user-friendly, and I will continue to utilise the resources - next term is reading and comprehension, so I will be looking for more resources from you. Thank you for such helpful activities and worksheets. They save me a lot of time in class preparation."

★★★★★

Charlie Sanders

ESL Teacher, France

"Teach This is an absolutely brilliant website, offering a vast amount of high-quality content, much of it free. Everyone involved in its creation deserves commendation. The leadership's vision has my deepest respect and gratitude. It's undoubtedly the best resource for English teachers, with its clear layout, easy navigation, concise messaging, and lack of invasive advertising - rare qualities that Teach This has perfected."

★★★★★

Joy Tebow

English Teacher, Laos

"When I need to add or change an activity from my school's curriculum, I always turn to TeachThis. While our curriculum is usually very good, it sometimes doesn't fit well with my students. With TeachThis, I can easily find activities that match my topic and level, and the resources make my classes more interesting and varied. I look forward to the monthly newsletter and exploring new materials for inspiration. Please keep it up!"

★★★★★

Mina Zolfaghari

English Tutor, Australia

"I like the efficiency and organization of the website. The resources cater to various levels with topic-based options for higher levels. The worksheets are very engaging and the answer keys are particularly helpful for teacher. The resources are also highly specific to levels and outcomes, making planning much easier. Finding what I need is simple and time-saving with the keyword search feature. Everything is clear and straightforward."

★★★★★

Karin Kiss

ESL Teacher, Switzerland

"The easy and ready-to-go materials have helped me a lot during the last few years. Most of all I like the grammar games that activate my pupils and keep them engaged. My lessons have become way more playful and varied. Additionally, I like the grammar worksheets which I use to consolidate what I have worked on during class. The website is very user-friendly, and I have never had any difficulties finding what I was looking for."

★★★★★

David-Wonbae Lee

Business English Teacher, Canada

"A friend told me about the site, and it's awesome. I have found the Business English resources especially engaging and relevant for my students as the materials help them understand business writing and terms. My teaching experience has also improved from using the games on the site as they allow me to teach in a fun way. The user experience is outstanding. Great job!"

★★★★★

Daniela Garcia

English Teacher, Mexico

"I found Teach-This a long time ago when I started teaching. It's always had great resources. I really appreciate the grammar materials, board games, and group activities. They've saved me lots of time on lesson planning. The materials are easy to use and understand, making my job much simpler. The best thing is that many resources can be downloaded for free. I've used it for around 8 years, and it consistently offers great content."

★★★★★

Thomas Wilson

Primary School Teacher, United Kingdom

"I use the resources from the Games Section as part of my daily 30-minute morning warm-up activities, and I've received rave reviews for using them. The games help me maintain student interest and participation and leave the students feeling happy and awake. I like everything about the site, and customer support is very effective as they respond in time."

★★★★★

Eugenia Fernandez

EFL Teacher, Argentina

"Teach-This is one of the best EFL websites I've found. It's extremely user-friendly, and I always find what I need quickly. I like the design, and the content is fun, engaging and original. I am very thankful for all your work and generosity by making some resources free. I always recommend this website to my fellow teachers. Your work is really helpful, and I value it enormously."

★★★★★

Jakub Havlk

Language School Teacher, Czechia

"I like the grammar-focused resources the most as they save me time. The resources also inspire me. If I see an interesting grammar activity, I often rework it for other grammar rules. I like the fact that I simply pay a flat fee, and I can download whatever I want. Teach-This really is a great timesaver. I know that if I am in need of resources for my students, I can go to Teach-This and find something interesting."

★★★★★

Alice Dimpz

English Teacher, Kenya

"Getting familiar with the site and how to use the resources is not difficult. I found the writing skills resources to be the most valuable as they have enhanced my teaching of this skill. The website is elaborate and full of all types of resources to help me teach English. When I contacted customer support, they were super-fast to deal with my enquiry. So overall, I recommend it."

★★★★★

Ikrram Badaoui

ESL Teacher, Morocco

"I have found the grammar and vocabulary resources the most valuable. They have improved my teaching experience because they are easy to use and well-organized. The materials are very engaging for my students. The website is also very user-friendly. The best thing about Teach-This is that it offers ready-made worksheets for busy teachers, and the content is well-organized and full of information."

★★★★★

Tania Ahmed

High School Teacher, Kurdistan

"I'm really glad I found the Teach-This website. The materials in the General English section have proven to be really helpful and made my classes more engaging. The materials are well-structured and cover a wide range of topics, making it easy to keep my students interested and motivated. Overall, my experience using your resources has been great."

★★★★★

Khawla Orq

EFL Teacher, Yemen

"My first impression of the website was that it was amazing. The games and activities have really improved my teaching. The resources are engaging and relevant to my students' needs, and I find the website easy to use and navigate. Thanks."

★★★★★

Anika Yadav

English Teacher, India

"I would like to thank you for making a fantastic website. I particularly enjoy teaching the functional language materials, which have been very helpful in my classes. The resources have significantly improved my students' communication skills in daily life, so it was rewarding to see them benefit in this way. It feels great to be able to make a difference in my students' lives. Please keep up the good work."

★★★★★

Dr. Elena Petrov

Academic English Coordinator, Spain

"I've been teaching Academic English for over eight years, and Teach-This.com has become my go-to resource for university preparation classes. The academic vocabulary exercises and speaking test preparation activities are exceptionally well-designed for advanced learners. My students particularly appreciate the study skills resources and paragraph writing materials, which have significantly boosted their confidence and exam scores."

★★★★★

Joomla module for Social media integration Joomla Social Comments and Sharing - share and comment on Joomla site to social media: Facebook, Twitter, LinkedI,Vkontakte, Odnoklassniki

Cookies user preferences

We use cookies to ensure you to get the best experience on our website. If you decline the use of cookies, this website may not function as expected.

Accept all

Decline all

Analytics

We use Google Analytics cookies to understand how our website is used and to improve your experience. These cookies collect information anonymously, such as the number of visitors and the most popular pages.

Google Analytics

Essential/Strictly Necessary Cookies

This cookie is set by Cloudflare to identify trusted web traffic and verify legitimate users after completing security checks, such as a CAPTCHA. It ensures the website remains secure and accessible without impacting performance. This cookie is essential for the proper functioning and security of the site and cannot be disabled.

Cloudflair

If you accept, the ads on the page will be adapted to your preferences.

Google Ad

Save

Dealing with Complaints - Business English Activities and Worksheets

Customer Complaints

Dealing with Customer Complaints

Newsletter

Thank you!

Latest FreeResources

Speaking Test Preparation (B1)

Similes and Metaphors (B2)

Critical Thinking (B1)

Business Problems (B1)

Business - Telephoning (B1)

Latest MemberResources

Study Skills (B2)

Future Perfect Continuous (B2)

Debating (B2)

Study Skills (B2)

Interjections (A2)

Here's what our members are saying...

Jose Pinto

Julia Lohla

Carrie Brooke-Mellor

Charlie Sanders

Joy Tebow

Mina Zolfaghari

Karin Kiss

David-Wonbae Lee

Daniela Garcia

Thomas Wilson

Eugenia Fernandez

Jakub Havlk

Alice Dimpz

Ikrram Badaoui

Tania Ahmed

Khawla Orq

Anika Yadav

Dr. Elena Petrov

Latest Free
Resources

Latest Member
Resources