Business Problems - Business English Worksheets, Activities and Games

In this useful business problems worksheet, students identify and discuss common business issues and practice linking causes to solutions and suggesting reasoned proposals. First, students match common business problems to their definitions. Students then match the problems to potential causes. Next, students read a model for linking a business problem's cause to a potential solution and formulating a reason. After that, students choose a problem and cause from the worksheet and use the model to write a solution with reasoning. Following that, in groups, students discuss business scenarios, identify the main problem, explore possible causes using Exercise B, and suggest solutions using the model. Once a group agrees on the best solution, they formulate a clear reason and write it down. Finally, each group prepares a short presentation, with each student presenting a part of the talk: the problem, possible causes, the solution, and the reasoning. After each presentation, the class asks questions and discusses the proposed solution.

Here is an engaging business problems board game to help students practice identifying business problems, implementing solutions, and responding to business challenges. Players take turns rolling the dice and moving their counter along the board. When a player lands on a 'Problem' square, they pick up a corresponding card, read the business problem aloud, and identify the type of business problem shown in the middle of the game board. When a player lands on a 'Solution' square, they take a solution card, read it aloud, and say which business problem the solution helps fix and how they would implement it. When landing on a 'Challenge' square, the player picks up a challenge card, reads it aloud, and responds to the business scenario described by suggesting a suitable solution. For each response, the other students evaluate the answer or solution. If a player provides a correct answer or suitable solution, they stay on their square. If not, they move back to their previous square. The first player to reach the finish wins the game.

In this insightful customer service activity, students identify customer issues, discuss possible solutions, and role-play complaint dialogues between a customer and a representative. First, students match customer service vocabulary with definitions. In pairs, students then read customer problems and discuss and write down what type of problem each situation describes. Next, students discuss possible solutions for each problem, considering what the customer and the company could do to resolve the issue. After that, pairs role-play four customer service conversations between a customer with a complaint and a customer service representative using a framework, situations, and language that uses the target vocabulary, taking turns to be the customer and the representative. Finally, pairs present one of their role-plays to the class.

In this business problems discussion activity, students practice using business vocabulary and functional language to discuss business issues and suggest solutions. In groups, students take turns selecting a card and reading the business problem, its description, and the key vocabulary aloud to the group. The group then discusses the problem using the questions on the card and suggests solutions using the vocabulary and language prompts. At the end of the discussion, the group chooses the best solution and writes it on their worksheet, along with an explanation of why they chose it. For any new or difficult words on the cards, students look up the definitions and write them on the worksheet. After all four problems have been discussed, each group shares one problem they discussed and presents their recommended solution using the target vocabulary and language from the card.

In this market competition worksheet, students learn market competition vocabulary and practice using it by addressing and planning solutions to a business problem. First, students match market competition vocabulary to definitions. Students then complete sentences with the market competition words and phrases. Next, students read a text about a company facing a market competition problem and answer comprehension questions about it. After that, in groups, students read about a problem a local clothing boutique is facing, discuss possible solutions and come up with a plan to solve the issue. Students then prepare a short group presentation that outlines a plan to address the problem. Finally, groups present their plans to the class, who vote on which one they think is the most effective.

In this informative business problems worksheet, students learn about the 4R Framework for crisis management and business problem-solving and apply it to a hypothetical business crisis. First, in pairs, students discuss three problem-solving questions related to business. Students then complete a description of the 4R Framework with verbs from a box. Next, students read about a business crisis and match each stage of the crisis to the 4R Framework. After that, in groups, students read a business crisis scenario, discuss the problem and complete a 4R Framework to help solve the issue. Finally, students discuss follow-up questions in their group.