Polite Email Requests & Clarifying Questions: Business English Worksheets

Business English Email Enquiries Worksheet - Reading, Vocabulary and Writing Exercises: Matching, Sentence Completion, Writing Emails from Prompts - Pair Work In this email enquiries worksheet, students learn and practice how to write an email that responds to a customer enquiry. First, students read an enquiry email and a response. Students then match phrases in the response email with their functions. Next, students match additional phrases from a box to their functions. After that, students swap worksheets with a partner and write an email enquiry by completing sentences with their own ideas. Students then give back the worksheet to their partner, who writes an email response using the phrases from the worksheet. Finally, students read their email to their partner and discuss whether they think it was a good response or not. show less

Business English Invitation Emails Worksheet - Reading and Writing Exercises: Binary Choice, Ordering, Identifying, Unscrambling, Matching, Email Writing, Peer Feedback In this useful business invitation emails worksheet, students learn and practice how to write emails issuing work-related invitations. First, students complete an invitation email by underlining the correct prepositions. Students then number the parts of an invitation email so that they are in a logical order. Next, students scan the email again to find phrases that match different functions and write them down. After that, students unscramble words to form sentences and use them to complete an invitation email. Following that, students write an invitation email inviting someone to a marketing meeting. Finally, students exchange their completed emails with a partner and use a checklist to provide feedback, putting a tick for each item achieved. Students then revise their emails to address any of the unachieved items. show less

Business English Polite Email Requests Worksheet - Reading, Vocabulary and Writing Exercises: Short-Answer Questions, Gap-fill, Ordering, Email Writing, Peer Feedback - Speaking Activity: Guided Discussion, Communicative Practice - Pair Work In this comprehensive request emails worksheet, students practice writing polite replacement or refund request emails and asking clarifying questions using a returns policy. First, in pairs, students discuss questions related to the topic. Students then read a returns policy excerpt and underline the clauses they would reference in an email to request a replacement or refund. They then answer comprehension questions to check their understanding of the time limit, required evidence and process. Next, students complete useful email phrases for reporting damage or shortages and making polite requests with words and phrases from a box. After that, students put sentences in order to form a replacement request email. Students then read a situation about a notebook order with missing and damaged items. Following that, students use the situation to write a replacement or refund request email to a supplier, including at least one clarifying question. Finally, students exchange emails with a partner, read their partner's email and make useful suggestions to improve it by answering questions. Students then provide feedback and revise any parts they want to improve. show less

Business English Email Requests and Clarifying Questions Worksheet - Reading and Writing Exercises: Identifying, Writing Questions and Statements, Email Writing, Peer Feedback - Speaking Activity: Guided Discussion, Freer Practice - Pair Work In this Business English worksheet on email requests and clarifying questions, students practice clarifying invoice discrepancies and requesting revised invoices or credit notes in clear, polite professional emails. In pairs, students begin by discussing questions about invoice details and credit notes. Pairs then share their ideas with the class. Next, students read case notes about an invoice and list the items they want to clarify or question. After that, students write four clarifying questions or requests about the invoice, using the useful language provided. Students then write an email to the accounts department, enquiring about the unexpected charges and requesting a correction if necessary. Finally, students swap emails with a partner and give feedback on clarity, politeness and completeness. show less

Business English Email Clarifying Questions Worksheet - Reading, Vocabulary and Writing Exercises: Categorising, Sentence Completion, Matching, Rewriting Sentences and Emails In this clarifying questions in business emails worksheet, students practice identifying vague information in client emails and briefs and writing polite, specific clarifying questions to obtain necessary project information. To begin, students read a brief and mark each line with V (vague) or C (clear). Students then write one polite, specific clarifying question for each vague line. Next, students match email requests, clarifying questions and offers to their functions. After that, students rewrite blunt email lines so they are polite and specific, clarifying questions. Finally, students rewrite an email so that the tone is polite and suitable for professional business communication. show less

Business English Email Requests Worksheet - Reading, Vocabulary and Writing Exercises: Ordering, Matching, Sentence Completion, Rewriting Sentences, Writing Emails, Peer Feedback - Pair Work In this business email requests worksheet, students practice writing polite handover emails to request access, clarify responsibilities and ask about urgent issues. First, students read an email thread, put the emails in a logical order and then match each email to its function. Next, students look at one email again and match the underlined phrases to their functions. After that, students complete handover email requests and questions with their own ideas. Students then rewrite direct requests to make them more polite and appropriate for a handover email. Following that, students write a follow-up handover email, using the information from the email thread and exercises. Finally, students read their email to a partner, who uses a checklist to give feedback. Students then revise their email, taking the feedback into account. show less